Hey there! Look, we get it - privacy policies can be a snooze fest. But here's the deal: we actually care about keeping your personal stuff safe. Running a sports complex means we're handling memberships, youth programs, and payment info, so we've gotta be straight with you about what we do with your data.
This policy covers everything from when you walk through our doors at 2850 Lakeshore Boulevard West to when you're browsing our site late at night checking out tournament schedules. We're based in Toronto, Ontario, so we follow Canadian privacy laws (PIPEDA, to be specific), and yeah, we take that seriously.
Alright, let's break down what info we're collecting when you interact with Drakarion Odyssey:
Personal Information
- Your name, email, phone number - the basics for keeping in touch
- Home address when you're signing up for memberships or programs
- Emergency contact info (especially important for our youth camps)
- Date of birth - we need this for age-appropriate programming
- Payment details like credit card info, though we don't actually store the full numbers ourselves
Health & Athletic Information
- Medical conditions or injuries we should know about (totally confidential)
- Fitness assessments and performance metrics from our training programs
- Dietary restrictions if you're joining our intensive camps
- Athletic goals and skill levels - helps us tailor your experience
Usage & Technical Data
- Court booking history and facility usage patterns
- Website activity - which pages you visit, how long you stick around
- Device info and IP addresses (standard internet stuff)
- Photos and videos from events - we always ask permission first though
We're not sitting here selling your email to spammers or anything sketchy like that. Here's what we actually do with your info:
Service Delivery
Processing your bookings, managing memberships, coordinating training sessions - basically making sure you get what you paid for.
Communication
Sending you booking confirmations, program updates, schedule changes, and yeah, occasional promos (you can opt out anytime).
Safety & Health
Using medical info to keep everyone safe during activities, customizing training to prevent injuries, emergency situations.
Improvement
Analyzing usage patterns to figure out what's working and what needs tweaking - like adding more court times when we notice high demand.
We keep your data pretty locked down, but there are a few situations where we might need to share it:
- Service Providers: Payment processors, booking system providers, email services - they need access to do their jobs but they're under strict contracts
- Coaches & Staff: Your assigned trainers get access to relevant fitness data and goals, but only what they need to help you improve
- League Partners: If you're participating in tournaments or leagues, we share necessary registration info with organizing bodies
- Legal Requirements: If the law says we gotta hand over info (court orders, safety investigations), we'll comply - but we'll fight it if it seems unreasonable
- Emergency Situations: Medical emergencies mean we'll share health info with first responders or your emergency contacts
What we DON'T do: Sell your data to advertisers, share your email with random third parties, or use your info for purposes you didn't agree to. That's not our style.
Yeah, we use cookies - not the chocolate chip kind unfortunately. These little data bits help our site remember you and work properly.
| Cookie Type |
What It Does |
Can You Block It? |
| Essential |
Keeps you logged in, remembers your cart, makes the booking system work |
Nope - site won't function without these |
| Performance |
Tracks which pages are popular, where people are getting stuck, load times |
Yes - adjust in settings |
| Functional |
Remembers your preferences like language, location, recent searches |
Yes - but you'll have to reset preferences each visit |
| Marketing |
Tracks activity for ads, social media integration |
Absolutely - we're fine either way |
Most browsers let you control cookies through settings. Just know that blocking everything might break some features on our site.
Under Canadian law, you've got some solid rights when it comes to your personal data. Here's what you can do:
Access Your Data
Request a copy of everything we've got on you. We'll send it over within 30 days.
Correct Mistakes
Got a typo in your profile? Let us know and we'll fix it right away.
Delete Your Info
Want out? We'll wipe your data (except what we legally have to keep for accounting purposes).
Opt Out
Don't want marketing emails? Click unsubscribe or tell us directly - no hard feelings.
Data Portability
Take your data elsewhere - we'll give you a machine-readable file if you're switching facilities.
Lodge Complaints
Think we messed up? Contact us first, but you can also file a complaint with the Privacy Commissioner of Canada.
We take security seriously because, well, we'd be pretty terrible at our jobs if we didn't. Here's how we protect your stuff:
- Encryption: All data transmission happens over SSL/TLS - that's the padlock icon you see in your browser
- Secure Storage: Your data sits on encrypted servers with restricted access - not everyone on our team can see everything
- Payment Security: We use PCI-DSS compliant payment processors, meaning your credit card info never actually touches our servers
- Access Controls: Staff only get access to what they need for their role - reception doesn't see medical files, for example
- Regular Audits: We routinely check our systems for vulnerabilities and patch them up quickly
- Physical Security: Our paper files stay locked up, and our facility has security cameras and controlled access
Real talk: No system is 100% hack-proof. If we ever have a data breach, we'll let you know ASAP and tell you what happened and what we're doing about it.
We run a lot of youth programs and camps, so this part's important. Kids under 18 need parental consent before we collect any of their data.
- Parents or guardians must sign off on registration forms and medical waivers
- We collect only what's necessary for the program - name, age, emergency contacts, relevant medical info
- Photos or videos featuring minors require explicit parental permission - we send consent forms for every event
- Youth participants don't get added to marketing lists without parent approval
- Parents can access, correct, or delete their kid's information anytime by contacting us
- All staff working with youth programs have background checks and privacy training
If we discover we've accidentally collected data from a child without proper consent, we'll delete it immediately and notify the parents.
Look, things change - new tech comes out, laws get updated, we add new services. When we need to update this policy, here's what'll happen:
- We'll update the "Last Updated" date at the top of this page
- For minor changes (typos, clarifications), we'll just update the policy and that's it
- For major changes that affect how we use your data, we'll send you an email heads up
- If it's something really significant, we might ask for your renewed consent
- You can always check back here to see the current version
Continuing to use our services after we post changes means you're cool with the updated policy. If you're not, you can always close your account.